Certified Administrators are Salesforce CRM pros who are always looking for ways to help their companies get even more out of the Salesforce Platform through additional features and capabilities.

  • Salesforce platform setup
  • User management
  • Identify basics
  • Data security
  • Permission set groups
  • Data modeling
  • Lightning experience customization
  • Formulas and validations
  • Accounts, Contacts, Leads, Opportunities, Products, Quotes, Contracts and Campaign
  • Service Console, Chatter, Reports and Dashboards for the Lightning Experience
  • AppExchange
  • Data management
  • Duplicate management
  • Salesforce Flow

Sales Cloud

Certified Sales Cloud Consultants are trained to design and implement Sales Cloud solutions that are sustainable, scalable, and contribute to long-term customer success.

  • Sales Territories and Forecasting
  • Order management
  • Sales Team collaboration
  • High Velocity Sales
  • Salesforce Maps
  • Call Center Integration for the Lightning Experience
  • User Adoption Metrics
  • Campaign
  • Sales Cloud Einstein
  • Path and Workspaces
  • Salesforce and Outlook Integration
  • Quip

Service Cloud

The Salesforce Certified Service Cloud Consultant is able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success.

  • Contact Center
  • Knowledge base
  • Social Customer Service
  • Omni-Channel
  • Case Management
  • Entitlement
  • Call Center Analytics
  • Service Console

App Builder

Certified Platform App Builders have the skills and knowledge to design, build, and implement custom applications using the declarative customization capabilities of the Salesforce Platform.

  • Picklist Administration
  • Salesforce Flow
  • Screen Flow
  • Process Automation
  • Lightning App Builder
  • Change Set
  • Org Development Model
  • Package Development Model